Callers who wanted to talk to a Department of Social Services worker by phone last month had to wait an average of 39 minutes and 29 seconds to do so. That’s down from one hour and 13 minutes in February.

Social service officials say it’s a sign that things have improved in the department’s call centers.

But there’s been little progress on another measure that client advocates say is critical: Close to two-thirds of callers hung up before getting through to a worker.

via DSS call center wait times drop, but two-thirds of callers still hanging up | The CT Mirror.